Our Lucid Air Touring's driver door mechanism broke when my wife drove it to her work place this morning. After getting in touch with Lucid Customer Care, the care first agent advised me that driver can still exit from passenger side door and the service center will contact me in 24 to 48 hours to start the resolution process. Ostensibly, the car was functional enough to NOT warrant an immediate response and/or mobile service. When I called Lucid Customer Care back, the second agent advised me on the same 24 to 48 hour wait on call-back, transferred me to Service Center where I was put on hold for 1/2 hour before I was dropped from the queue. All-in-all, it was a poor service experience, especially for a luxury brand product. I can't imagine Lexus telling their customers that crawling across your car when you need to get out as an acceptable egress solution and that they might call you back in 2 days.
(Problem Description: It made a grinding noise when it first broke. It makes clicking sounds when she attempts to unlock via key fob. The driver door handle doesn't present itself. The driver door can't be opened from the inside.)
My questions are these:
1. Has anyone experienced the same type of door problems?
2. How did the Lucid customer care and service team respond to your problems?
Thanks in advance for any insight and experience you can share.
(Problem Description: It made a grinding noise when it first broke. It makes clicking sounds when she attempts to unlock via key fob. The driver door handle doesn't present itself. The driver door can't be opened from the inside.)
My questions are these:
1. Has anyone experienced the same type of door problems?
2. How did the Lucid customer care and service team respond to your problems?
Thanks in advance for any insight and experience you can share.